Terms & Conditions

By using this Website and our services, you agree to the following terms and conditions:
Please do not use this Website or Our services if you do not agree with any of these terms and conditions.
If you are under the age of consent in your jurisdiction, you are not permitted to access or use this Website or Our services.
You acknowledge and agree that you must be of legal age to purchase any of our products or services on this Website or elsewhere.
By submitting an order and payment, you acknowledge that you have read and understood all terms and conditions. You also agree to be legally bound by these terms and conditions, which represent the entirety of the agreement between you and amazonpublishingassistant.com

Definition of Terms

"Website" means all online content on amazonpublishingassistant.com website pages.
"Customer," "You," or "Yours" or means and refers to you and/ or any other person submitting an order to amazonpublishingassistant.com on your behalf.

"Company," "We," "Our" or means and refers to amazonpublishingassistant.com, a company registered under the laws of the State.
"Product or Services" means and refers to all services and products provided by amazonpublishingassistant.com to the customer by his/ her order.

"Order" means an order via phone or email made by a customer to purchase services or products provided by amazonpublishingassistant.com. Down payments confirm orders via check, credit card, cash receipt, bank wire transfer, Western Union, or PayPal transfer.

Our Services

You must read and comprehend the refund policy to fully understand the privileges and limitations governed by the Amazon Publishing Assistant's Policy. Before submitting any Order and/or payment to this Website, you must read these Terms and Conditions.

Returns

Due to the nature of our service / product, we do not accept returns on fulfilled orders.
Suppose changes are required to ensure quality standards, such as editing and proofreading services, as well as requirements. In that case, we have a revision process to assist all customers, as their satisfaction is the most important thing to us.
If the fulfilled product does not meet the requirements specified when the order was placed, we will conduct a thorough internal review and revise or recreate the content at no additional cost.

Revisions

According to the service description for each package, each package has its revision policy. We provide revisions within 5 to 10 days of the order accessing the Waiting for Customer Approval status in our Order Management Platform. The revision period will be determined by the ordered package.

Revisions are applied at the end of the order process after the product has been presented for review, and the status has been changed to Waiting for Customer Approval. At this time, the customer may request revisions directly by sending an email to their assigned Project Manager.

Ensure that the original requirements have been met across the board.

Because it is delivered in Word format and they own the rights to it, the customer is always welcome to change any content they receive from us after the order has been fulfilled and before publishing.s

REFUND POLICY

We handle refunds individually and do our best to support the customer and meet their needs.
To the best of our ability, our team will always work with the customer to resolve any issues.

Orders that have not yet been allocated and/or started at the time of the refund request are among the circumstances in which a refund may be provided, yet not limited too if there is an exceptional reason.

Refunds, if processed, take 5 to 15 days to appear on the customer's end. In all cases, a processing fee of USD 250 or 5% of the order amount (whichever is greater) will be charged. The support team will confirm approval for the refund request, which can only be made and used as the original payment method when placing the order. You will also get a refund notification via the email address you used during checkout.

We only offer refunds in exceptional circumstances and under specific conditions, as detailed below:

Change of Mind:

• a) Before Project Initiation: Before our writers/editors begin working on the project, the customer is eligible for a full refund.
• If you change your mind and opt to terminate your project with us after placing your order for any reason, you can request a refund within one hour of placing your order.
• b) After Project Progress: Due to the need to fairly compensate our internal team, we may provide a partial refund for all refund claims made after the project has been initiated and the Client has achieved at least one round of revision.

Incompetent Delivery:

Customers are only permitted to a refund after they have exhausted all of the options listed below;

• If it does not meet the project requirements (as requested/documented by the customer).
• We are devoted to offering 100% satisfaction to our customers and offer unlimited revisions to ensure the delivery is satisfactory. We assign, re-assign, and re-write your work to ensure complete satisfaction. Reserve FREE Pages for the future, but of similar merit, which you can use anytime. If we are still unable to provide what you requested, a refund will be issued based on a mutually agreed-upon percentage (but only in the cases where the delivery is entirely off the mark)

Late Delivery:

• We believe in "On Time Delivery," but if we fail to deliver the requested Service on time for any reason after at least three attempts to contact us, your refund will be processed once it is established through documentary evidence that the late delivery was the company's fault.

Refund Time:

• Refunds must be requested within 10 days of the first submission/order delivery unless revisions were requested. Refunds demanded after the specified time frame will be denied.
• Customers must keep the refund deadline in mind when placing their orders.

Cases where refund will not be issued:

• In the circumstance of late delivery due to minor technical errors such as grammatical, typing, word count, missing references, and so on, refunds will be processed with mutual agreement. The company will only settle for a partial refund or discounts for future purchases.
• The company will not be liable for any delays caused by the Client, and no refunds will be issued due to a low word count.

Modification of the services and prices

Our service prices and discounts are subject to change without notice.

We have reserve the right to change or terminate the Service (or any part or content thereof) at any time, even without notice.

We will not be obliged to you or any third party if the Service is modified, priced, suspended, or discontinued.